Okinawa Healing Kitchen USER POLICY

Click here for the Ogimi Walking Tour policies.

11. Application Requirements

• Children must be at least 10 years old and supervised at all times during private retreats.

• Pets are not allowed.

• Participants are responsible for their personal belongings. Okinawa Healing Kitchen is not responsible for loss, damage, or theft.

• Only registered participants may attend. No free observations or attendance by non-registered persons.

2. Retreat Details

• Language: All 3-Hour Okinawa Wellness Retreats are conducted in English.

• Menu & Ingredients: Ingredient substitutions or menu changes may occur without prior notice due to weather or supply availability.

• Health & Safety: If you are diagnosed with an infectious disease (e.g., measles, chickenpox, or influenza), please notify us as soon as possible. We will offer you credit toward a future 3-Hour Okinawa Wellness Retreat.

3. Cancellation & Rescheduling Policy

General Cancellations:

• Cancellations made at least 14 days (2 weeks) before the 3-Hour Okinawa Wellness Retreat (Japan time) will incur a 4% processing fee.

• Cancellations made between 13 and 7 days prior will be charged a 50% cancellation fee.

• Cancellations made within 6 days or less before the retreat are non-refundable (100%).

How to Cancel:

• Cancellations are accepted only via email during business hours:
  Tuesday to Saturday, 9:00 AM – 3:00 PM (Japan time)
  📧 Email: okinawahealingkitchen@gmail.com

• If you send an email within the allowed window but outside business hours (e.g., Sunday), your request will be honored based on the time your email was sent, not the time we reply.

Lateness & No-Shows:

• If you are more than 30 minutes late, your booking may be canceled.

• No-shows (including mix-ups with dates) are non-refundable.

Rescheduling:

• You may reschedule once per booking by notifying us at least 7 days before your scheduled retreat.

• The new date must be within 3 months of the original booking.

• Please email: okinawahealingkitchen@gmail.com

• Emails received outside business hours will still be honored based on the sent time.

If We Cancel (Weather or Other Reasons):
If Okinawa Healing Kitchen must cancel (e.g., due to weather or emergencies), please note that we cannot cover travel or accommodation expenses already incurred. Thank you for your understanding.

4. Typhoon & Weather Cancellations

• A safety assessment will be conducted 24–48 hours before each retreat.

• If Tropical Cyclone Condition 1 (TC-1C) or higher, or heavy rainfall warnings are issued and conditions are deemed unsafe, the retreat will be canceled.

• In such cases, you will receive a 90% refund.
  (10% is non-refundable to cover ingredient sourcing, setup, and processing fees.)

• Your safety is our top priority—thank you for your understanding and flexibility.

5. Transportation Policies

Flight Delays & Rescheduling:

• Only weather-related or uncontrollable flight delays/cancellations qualify for one-time rescheduling within 3 months of the original booking.

• Please notify us promptly so we can accommodate your reschedule.

• Refunds are not available for missed retreats due to delays, as ingredient sourcing and setup begin well in advance.

• If notification is received less than 24 hours before the retreat, rescheduling may not be possible.

Personal Travel Delays:

• Delays caused by personal reasons (e.g., missed buses, car troubles, personal schedule changes) are not eligible for refunds or rescheduling.

6. Liability Clause

Our experiences may be canceled without notice due to force majeure or unforeseen emergencies beyond our control.

7. Food Safety, Health & Injury Disclaimer

• Food Safety:
  Okinawa Healing Kitchen by Haruka is not responsible for any leftover food participants choose to bring home. Please use a cooler to keep the food at a safe temperature and consume it within 24 hours to avoid spoilage.

• Health & Safety:
  Every effort is made to maintain a clean facility and handle ingredients safely. All utensils and surfaces are sanitized before each session. While the risk is minimal, please note that foodborne illness can never be completely eliminated in any shared cooking environment.

• Injury Disclaimer:
  Okinawa Healing Kitchen by Haruka is not liable for any injuries that may occur during the 3-Hour Okinawa Wellness Retreat, including cuts, burns, or accidents involving kitchen tools. Participants are expected to exercise caution and follow all safety instructions provided.

8. Food Allergies

A full ingredient list is provided for each retreat, and participants are required to review it carefully before the session. If you have any food allergies or sensitivities not listed, please participate at your own discretion.

While we do our best to maintain a clean cooking environment, the facility is not equipped for strict allergen separation or cross-contamination prevention (e.g., separate utensils or cookware). For safety reasons, we cannot accommodate participants with severe allergies to avoid any risk of allergic reactions.

9. Handling of Recipes

All recipes and materials provided by Okinawa Healing Kitchen are protected by copyright.
Participants may not copy, reproduce, or share content on social media, blogs, or other platforms without written permission.
Unauthorized use constitutes a violation of copyright law.

10. Cancellations by Okinawa Healing Kitchen

Except in the case of sudden instructor illness or emergencies, cancellations due to natural disasters (e.g., typhoons, earthquakes, heavy snowfall) or transport disruptions will be communicated by email or phone at least one day in advance.

Okinawa Healing Kitchen is not responsible for any travel or accommodation costs incurred if you travel despite receiving a cancellation notice.