Okinawa Healing Kitchen USER POLICY

Click here for the Ogimi Walking Tour policies.

1. Application Requirements

• Children must be at least 10 years old and supervised at all times during private retreats.

• Pets are not allowed.

• Participants are responsible for their personal belongings. Okinawa Healing Kitchen is not responsible for loss, damage, or theft.

• Only registered participants may attend. No free observations or attendance by non-registered persons.

2. Retreat Details

• Language: All Half-Day Okinawa Wellness Retreats are conducted in English.

• Menu & Ingredients: Ingredient substitutions or menu changes may occur without prior notice due to weather or supply availability.

• Health & Safety: If you are diagnosed with an infectious disease (e.g., measles, chickenpox, or influenza), please notify us as soon as possible. We will offer you credit toward a future Half-Day Okinawa Wellness Retreat.

3. Cancellation & Rescheduling Policy

Why This Policy Matters to You and Us

Our retreat hosts only one group per day, and Haruka runs retreats just 1–2 times a week.

To keep things simple—and to ensure our guests don’t feel like they’ve lost money due to illness, extreme weather, or changes in their plans—we no longer use complicated refund policies where the refunded amount depends on how many days before the retreat a cancellation is made.

Except in the case of organizer-initiated cancellations, all payments are converted into Future Credits. Please read the full policy below for full details.

Guest-Initiated Cancellations

• If you notify us at least 7 days before the retreat date (Japan Standard Time) that you are unable to attend, you will receive a future credit equal to the amount paid, valid for one year toward a future retreat.

• In the case of sickness, please notify us at least 48 hours in advance, and you will receive a future credit valid for one year.

• Future credit is transferable and may be passed on to friends, family members, or resold, including through community channels such as Facebook groups.

• If you transfer your spot, please contact us in advance at okinawahealingkitchen@gmail.com and provide the full name and contact details of the person attending so we can update our records.

• ❌ Cancellations made within 7 days of the retreat date, as well as same-day cancellations, no-shows, and late arrivals, are not eligible for future credit.

Organizer-Initiated Cancellations

• If we must cancel a retreat due to unforeseen circumstances on our end (such as our own emergency or illness), guests will receive a full refund of the retreat fee or may choose to reschedule to another available date.

• Please note that we are not responsible for any transportation, accommodation, or other related costs incurred by guests as a result of the cancellation.

Lateness & No-Shows:

• If you are more than 30 minutes late, your booking may be canceled.

• Same-day cancellations, no-shows, or delays caused by personal reasons (e.g., missed buses, transportation issues, or scheduling errors) are not eligible for future credit or refunds.

• If guests arrive without checking for a cancellation notice from us, we cannot provide future credits or cover transportation or accommodation costs.

4. Typhoon & Weather Cancellations

• Your safety is our top priority. We will monitor the weather closely and make a final safety assessment 24–48 hours before each retreat.

  • Heavy Rain Advisory (no risk of landslides or flooding) — the retreat will continue as scheduled, no Future Credit.

  • Heavy Rain Warning (risk of landslides or river flooding) — the retreat may be canceled, and Future Credit may be issued.

  • Storm Warning / Strong Wind (wind speeds 15–25 m/s) — the retreat may be canceled, and Future Credit may be issued.

  • Special Warning (wind speeds over 25 m/s or large-scale damage expected) — the retreat will be canceled, and Future Credit must be issued.

  Future Credits are valid for 12 months, fully transferable, and cannot be exchanged for cash. Credits are issued only after the 24–48 hour safety assessment, not based on early forecasts, as conditions can change quickly.

  Please understand that we cannot cover accommodation, transportation, or other personal expenses if the retreat is canceled due to weather. Delays or cancellations caused by personal reasons (e.g., missed buses, car troubles, personal schedule changes) are not eligible for credits.

  In cases of genuine typhoon or severe weather, we may request proof of the disruption (e.g., official government warnings, airline notifications) to verify the situation and issue the credit accurately.

  Thank you for your understanding and flexibility!

6. Liability Clause

Our experiences may be canceled without notice due to force majeure or unforeseen emergencies beyond our control.

7. Food Safety, Health & Injury Disclaimer

• Food Safety:
  Okinawa Healing Kitchen by Haruka is not responsible for any leftover food participants choose to bring home. Please use a cooler to keep the food at a safe temperature and consume it within 24 hours to avoid spoilage.

• Health & Safety:
  Every effort is made to maintain a clean facility and handle ingredients safely. All utensils and surfaces are sanitized before each session. While the risk is minimal, please note that foodborne illness can never be completely eliminated in any shared cooking environment.

• Injury Disclaimer:
  Okinawa Healing Kitchen by Haruka is not liable for any injuries that may occur during the Half-Day Okinawa Wellness Retreat, including cuts, burns, or accidents involving kitchen tools. Participants are expected to exercise caution and follow all safety instructions provided.

8. Food Allergies

A full ingredient list is provided for each retreat, and participants are required to review it carefully before the session. If you have any food allergies or sensitivities not listed, please participate at your own discretion.

While we do our best to maintain a clean cooking environment, the facility is not equipped for strict allergen separation or cross-contamination prevention (e.g., separate utensils or cookware). For safety reasons, we cannot accommodate participants with severe allergies to avoid any risk of allergic reactions.

9. Handling of Recipes

All recipes and materials provided by Okinawa Healing Kitchen are protected by copyright.
Participants may not copy, reproduce, or share content on social media, blogs, or other platforms without written permission.
Unauthorized use constitutes a violation of copyright law.